Privacy Statement

Last amended: March 2, 2026

Thank you for visiting Pawlity and for taking the time to read this Privacy Statement (the "Privacy Statement" or "Statement"). This Statement explains the types of personal information we collect, how we use it, and who we share it with and why. We encourage you to read it carefully.

Please note that use of our online and mobile resources is also governed by our Terms of Use and Conditions of Sale ("Terms"). By accessing, using, or placing an order through our online and mobile resources, you agree to these Terms.

Some Important Vocabulary

When we reference "this Statement", "this Privacy Statement", or "our Statement", we mean the document you are reading now. Wherever we say "Pawlity", "Company", "we", "us", or "our", we mean Pawlity and its operating entity, Arkan DN LLC. We use "you" and "your" to mean you, the reader, and other visitors to our online and mobile resources who are over the age of 18, or otherwise have verifiable parental consent.

Our "online and mobile resources" means all websites, applications, portals, or other features we operate to allow you to interact with us. "Personal information" means any information, data, or data element — whether in electronic or other form — that, alone or in combination with other elements, can be used to distinguish, trace, or discover your identity.

When and To Whom Does This Privacy Statement Apply?

This Statement applies to personal information collected from: (1) visitors to and users of our online and mobile resources; and (2) those who interact with our ads and content displayed on third-party sites.

How Do We Collect Your Personal Information?

We collect personal information in three ways: (1) when you choose to give it to us through voluntary submission; (2) through automatic collection via technical means when you visit or use our online and mobile resources; and (3) when it is provided to us by external sources such as marketing, advertising, or social media companies.

Voluntary Submissions

• Creating Accounts — If you create an account, you will provide us with your email address and other identifiers.
• Making Purchases — When you purchase through our online and mobile resources, we collect your name, email, phone number, shipping address, and other information needed to fulfill your order.
• Signing Up for Newsletters — We collect certain information when you sign up to receive newsletters or other marketing material from us.
• Contacting Us — If you reach out via our contact form, email, or text, you provide us with your contact details and any personal information included in your message.
• Completing Surveys — Any information you share about your dog's health, age, breed, or supplement needs is used solely to improve your experience and our products.

Automatic Collection

When you visit or use our online and mobile resources, information about your internet activity is automatically collected through your browser via tracking technologies such as cookies. If you access our resources from a mobile device, your mobile service provider may transmit certain device-specific information.

External Sources

We may work with companies that provide us with data so we can better serve audiences most likely to be interested in our dog supplement products. We maintain a presence on social media platforms such as Facebook, Instagram, and TikTok. We are not responsible for the content or privacy practices of those platforms or any third-party sites to which we may link.

What Types of Personal Information Do We Collect?

• General Identifiers such as name, alias, postal address, email address, phone number, IP address, or account name.
• Commercial Information including records of products purchased, order history, and subscription details.
• Internet Activity Data such as browsing history and information about your interaction with our website, emails, or advertisements.
• Pet Information that you voluntarily share, such as your dog's name, age, breed, weight, and health concerns — used only to personalize your experience and improve our products.
• Analytics and Inference Data derived from the above to understand customer interests and improve our products.

We do not sell sensitive personal information as defined by applicable law.

How Do We Use the Personal Information We Collect?

We use personal information only as permitted by applicable law — where we have your consent, where it is necessary to fulfill a contract with you, or where it is in our legitimate business interests. Purposes include transaction processing, order fulfillment, promotions, marketing, account servicing, customer service, fraud prevention, and technical security.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When/With Whom Do We Share Personal Information?

We may share personal information with operations support vendors, customer support vendors, fulfillment vendors, software and technology vendors, payment processors, marketing and advertising providers, fraud and security providers, law enforcement when required by law, and business successors in the event of a merger or acquisition.

Do Not Track and Global Privacy Control

While we do not respond to Do Not Track (DNT) signals, we do honor Global Privacy Control (GPC) signals as a valid opt-out request from the sale or sharing of personal information where required by applicable law.

Cookies and Other Tracking Technologies

We use essential cookies (core website functions), preference cookies (your settings), analytics cookies (how visitors use our site), and advertising cookies (relevant ads). Most browsers accept cookies by default; you can disable them, though doing so may affect site functionality.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to know, the right to delete, the right to correct, the right to opt out of sale or sharing, the right to opt out of targeted advertising, the right to withdraw consent, the right to data portability, the right not to be discriminated against, and the right to complain or appeal. To exercise these rights, contact us at info@trypawlity.com.

Children's Privacy

Our online and mobile resources are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has submitted personal information, we will delete it promptly.

Submitting Information From Outside the United States

We operate our online and mobile resources from within the United States. Information collected may be stored and processed in the U.S. Where applicable, we rely on the latest standard contractual clauses issued by the European Commission for transfers of personal data from the EEA, UK, or Switzerland to the U.S.

The EU General Data Protection Regulation (GDPR)

If you are located in the European Union, Switzerland, or the United Kingdom, you have rights under the GDPR, including access, rectification, erasure, restriction of processing, portability, objection to processing, and the right not to be subject to solely automated decision-making. You may exercise these rights by contacting us at info@trypawlity.com, and you have the right to lodge a complaint with your local data protection authority.

Promotional Messages

By signing up to receive promotional communications from Pawlity, you give us permission to contact you with offers and updates by email, SMS, or other channels. Your consent is not a condition of purchase. To unsubscribe from emails, click the unsubscribe link at the bottom of any email. To stop text messages, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us.

Changes to This Privacy Statement

We reserve the right to update this Statement at any time. All information collected is subject to the Statement in effect at the time of collection. The effective date at the top of this page will always reflect the most recent version.

Contacting Us

Email: info@trypawlity.com
Mailing Address: Arkan DN LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States