Return & Refund Policy

Last updated: March 2, 2026

90-Day Money-Back Guarantee

We stand behind every Pawlity® product. If you are not completely satisfied within 90 days of receiving your order, reach out to our support team and we will process a full refund quickly.

Return Policy

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at: info@trypawlity.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please send returns to:

Arkan DN LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, New Mexico 87110
United States

Items sent back without first requesting a return will not be accepted.

90-Day, 100% Money-Back Guarantee

In addition to our standard return policy, Pawlity offers a 90-Day, 100% Money-Back Guarantee on all products. If you are not satisfied with your purchase, simply reach out to our support team and we will process a full refund within 90 calendar days of delivery.

Note: A standard $2 transaction fee is non-refundable.

Our support team responds within 24 hours. We are committed to making the refund process fast, simple, and stress-free.

Guarantee Requirements

• Applies to all Pawlity® products purchased on the official website
• Limited to one (1) claim per customer or household
• Refund request must be submitted within 90 calendar days of delivery of your order
• Does not apply to purchases made through Amazon, TikTok Shop, or other third-party retailers
• Refunds will be issued to the original form of payment
• The 90-day period does not reset with replacement or subsequent subscription shipments

Pawlity reserves the right to deny refunds in cases of suspected abuse, fraud, resale activity, or misuse of this Guarantee. This Guarantee may be modified or withdrawn for future purchases at any time.

Received a Damaged or Wrong Item?

Please inspect your order upon reception. If anything is not right, contact our support team right away at info@trypawlity.com. We will resolve it quickly — typically within 1 business day.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Opened perishable goods
• Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

For product exchanges due to damage or defect, we provide free exchanges with no handling fee. Price differences apply if exchanging for a higher-value product.

European Union — 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition as received — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and will let you know if the refund was approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@trypawlity.com.

Subscription Cancellations

You may cancel your subscription at any time — no commitments, no hidden fees. There is no minimum subscription period. You are free to cancel even after your first month.

To manage your subscription, log into your account portal at any time for self-service options, or contact our support team at info@trypawlity.com.

Contact Us

We aim to respond to every inquiry within 24 hours and resolve refund requests as quickly as possible.

Email: info@trypawlity.com
Mailing Address: Arkan DN LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States

We are committed to your satisfaction. Thank you for trusting Pawlity®.